Terms and Conditions

Terms & Conditions for VeganTree

Effective Date: June 18, 2025

Welcome to VeganTree! These Terms & Conditions ("Terms") govern your access to and use of the VeganTree website (www.vegantree.com), our online store, and all related services, features, content, and applications (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, please do not use our Services.

1. About VeganTree

VeganTree is an online store dedicated to providing a wide range of high-quality vegan products, including but not limited to, food items, cruelty-free cosmetics, vegan clothing, and eco-friendly household goods. Our mission is to make vegan living accessible and convenient for everyone.

2. Eligibility

You must be at least 18 years old to make a purchase on VeganTree. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

 

3. Account Registration

While you can browse our store as a guest, certain features, such as purchasing and order tracking, may require you to register for an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain the security of your password and identify all unauthorized use of your account.
  • Promptly update your account information to keep it accurate, current, and complete.
  • Be responsible for all activities that occur under your account.

4. Products and Services

  • Product Descriptions: We strive to be as accurate as possible in the descriptions of our products. However, VeganTree does not warrant that product descriptions or other content of our Services are entirely accurate, complete, reliable, current, or error-free. If a product offered by VeganTree is not as described, your sole remedy is to return it in unused condition.
  • Pricing: All prices are listed in Indian Rupees (INR) and are subject to change without notice. Prices displayed do not include applicable taxes, shipping, or handling charges, which will be added at checkout.
  • Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply; to discontinue any product at any time; and to refuse any order you place with us.
  • Ingredients & Allergens: While we aim to provide comprehensive ingredient lists, it is the customer's responsibility to review product labels carefully for allergens and dietary restrictions before consumption or use. VeganTree is not responsible for any adverse reactions to products.
  • Perishable Items: For perishable food items, please ensure prompt delivery acceptance and proper storage upon arrival. VeganTree is not responsible for spoilage due to delayed acceptance or improper storage by the customer.

5. Order Acceptance and Payment

  • Order Confirmation: After placing an order, you will receive an email confirmation acknowledging receipt of your order. This email does not signify our acceptance of your order, but rather confirms that we have received it.
  • Order Acceptance: Our acceptance of your order and the completion of the contract between you and VeganTree will occur when we dispatch the products ordered by you.
  • Payment: We accept various payment methods as indicated on our website. You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the prices in effect when such charges are incurred.

6. Shipping and Delivery

  • Shipping Zones: We currently ship within Hyderabad, India. 
  • Shipping Times: Estimated shipping and delivery times will be provided at checkout. These are estimates only, and actual delivery times may vary due to factors beyond our control (e.g., courier delays, weather conditions).
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order and will be displayed at checkout.
  • Risk of Loss: The risk of loss and title for items purchased from VeganTree pass to you upon our delivery to the carrier.

7. Returns and Refunds

Please refer to our separate "Return Policy" page on the VeganTree website for detailed information regarding returns, exchanges, and refunds. This policy outlines conditions for returns, eligible products, and the process for initiating a return.

8. User Conduct

You agree not to use the Services for any unlawful purpose or in any way that might harm, abuse, or otherwise interfere with VeganTree or any third party. Prohibited activities include, but are not limited to:

  • Posting or transmitting any illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or hateful content.
  • Impersonating any person or entity.
  • Engaging in any form of data mining, robots, or similar data gathering and extraction methods.
  • Attempting to gain unauthorized access to any portion or feature of the Services.

9. Intellectual Property

All content included on the VeganTree website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of VeganTree or its content suppliers and protected by Indian and international copyright laws. The compilation of all content on this site is the exclusive property of VeganTree.

 

10. Disclaimer of Warranties; Limitation of Liability

VeganTree provides the Services on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, materials, or products included on the Services. You expressly agree that your use of the Services is at your sole risk.

 

To the full extent permissible by applicable law, VeganTree disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. VeganTree does not warrant that the Services, its servers, or email sent from VeganTree are free of viruses or other harmful components. VeganTree will not be liable for any damages of any kind arising from the use of the Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

 

11. Indemnification

You agree to indemnify, defend, and hold harmless VeganTree, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Services using your account.

 

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, specifically the laws of the state of Telangana, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

 

13. Changes to Terms & Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the VeganTree website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

 

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

 

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

VeganTree

Email: info@vegantree.com 

Phone: +91 86 86 86 43 66